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Seamless Customer Experience

JetSense in Action

Not Just Lip Service

Are you in the loop

or just stuck in one?

Building a chatbot is one thing. Teaching it to understand the context and complexity of your customers' inquiries... well that's a different story. One faulty line of code, and customers will find themselves burdened with errors and utter frustration. Imagine trying to hold a conversation with someone who kept answering questions you never asked. It'd drive you up a wall!

Sure, most chatbots can say a lot of things. But that's about it. Where's the meaning in their messages? If you've ever used a chatbot yourself, you've most likely come across some pretty incoherent replies from time to time - and that's a problem, every time.

We asked ourselves...

How can our technology adapt to the moment?

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How can we better approach more challenging requests?

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How can we better respond to customers' questions?

We found the answers!

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How can we create an experience that builds loyalty and retention?

We found the answers!

The Evolution
of Chat Bots

Scripts

(Epic Fail)

Live Chat

(Too Expensive)

Build-It-Yourself

(Good Luck)

Artificial Intelligence

(Almost There...)

JetSense

(A Brand Experience)

It begins with the key ingredients for conversational marketing

We tossed aside the old and engineered a different approach to the entire system. One that fuels engaging and effective ways for chat bots to interact with your customers. The brains of our Super Bots are sparked by a knowledge base built by our experienced staff and the AI mining of your complete conversational history - including recorded phone calls. The bots then learn and adapt, and once paired with our team of Super Agents, a new way is born.

Add a dash of personality and a ton of creativity for a seamless experience that's authentic, reliable, and-most importantly-effective.

The Perfect Combination


Robots & people: they're
better together

But what makes our experiences so unique? Well, those special bots we mentioned actively embrace machine learning and can adapt to an infinite number of circumstances. Then, to ensure the very best outcomes, we couple their capabilities with our team of friendly, knowledgeable agents who are ready to help at a moment's notice.

We take these extra steps, because we realize that in most cases there's just no substituting the comfort, empathy, and insight of real human interaction. Your customers should and do demand better. So, together, we create a service experience that works 24/7 and addresses every facet of what your customers expect and desire.

Our symbiotic teams
never stop learning

The more customers share, the better we become. So as time goes on, you're less reliant on agent availability and more capable of addressing inquiries instantaneously. It's the best of both worlds, resulting in a seamless encounter that blends powerful AI, thoughtful processes, human intuition, and unrivaled attention to detail across the entire customer journey.

see it in action

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see it in action

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Select an industry below to see
how our bots can help your brand

Select an industry below to
see how our bots can help
your brand

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Fashion

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Sports

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Pharma

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Hospitality

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Letting Customers
Live the Brand

Trinity Apparel wanted to be more than just a clothing line: they wanted to fully integrate into surfing culture. So we introduced BeachBot, which helped extend their brand experience beyond the traditional online or in-store shopping experience.

Sure, Beachbot can help customers with their orders or purchases, but more importantly, it engenders ongoing unique consumer engagement with the brand. Looking for the next great wave? How about this afternoon's weather forecast? BeachBot's got it covered.

Results? we have those too!

Yo BeachBot

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Hey Eric, How can I help today?

Where is my order?

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Please send me your 10-digit order phone number so I can track your package.

0123456789

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Order 0123456789 has shipped and is in transit to destination. Estimated delivery is March 1. Would you like to receive FB Messenger updates on your order?

Yeah, that would be great.

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Sweet! You are now opted in to receive tracking updates. You can message me to stop updates at any time. (I'm also here if you need a surfing buddy!)

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Results? we have those too!

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Engaging Fans Like
Never Before

When the Wildcats needed to boost fan engagement and increase overall revenue, we helped them create "WildBot" - an experience initiated by saying "WildBot" to your Amazon Echo.

Not only did WildBot assist ticket holders with seat upgrades, parking, and game details, but he also helped sell tickets (and deliver the best seats available, we might add). He was even happy to provide fun facts and figures about the team.

Results? we have those too!

Hey WildBot, what time do the gates open?

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What is your section and seat number? I'll give the opening time for the closest gate.

Section 324 Seats 7B-7C

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Your seats are near Gates 2 and 3, which open 2 hours before game time. Would you be interested in a seat upgrade?

Yeah, definitely!

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Great!, If you can answer the following five Wildcats trivia questions, you'll be entered into our drawing for a free seat upgrade!

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Ready to play?

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Results? we have those too!

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A Prescription
for Clarity

Medications can often be confusing. Especially when they're accompanied by pages of instructions. So, we took to Facebook Messenger to assist patients of Plutona - a disposable injection pen. PlutoBot let's patients interact directly with the manufacturer for clarity on ingredients, interactions, and more.

Want to watch how to properly administer the medication? Curious about temperature require-ments? PlutoBot makes the process less stressful for patients, both new and old.

Results? we have those too!

I accidentally left my Plutona prescription out of the fridge for a day. Can I put it back in?

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Thanks for visiting Plutona's PharmaChat. Once you take Plutona out of the fridge for an extended period of time, you should not put it back in the refrigerator. You can keep Plutona at room tem-perature (below 77° F) for up to 14 days. If you don't use it within 14 days, you must dispose of it.

I've never injected my Plutona before. The doctor showed me, but I can't remember. How do I use the injection pen?

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Taking Plutona is easy. Click here to watch a step-by-step video that shows you how to use an in-jection pen.

What do I do with my Plutona pen when I'm done?

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You should dispose of your Plutona pen in a sharps container - NEVER throw it away in a regular trash or recycling container. Click here to sign up for Plutona Complete's sharps disposal service.

Do I have to use Plutona's service to dispose of my needles?

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You can always dispose of your needles on your own if you wish. If you don't want to use Plutona's sharps disposal service, click here to find your state's guidelines for proper sharps disposal.

Okay, thanks.

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Results? we have those too!

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Building a Better Stay

Hotels should be luxurious, relaxing, and-most importantly-hassle-free. We introduced the Mobile Concierge, a 24/7 chat bot that creates a higher level of hospitality with a few simple texts.

It can change checkout times, order room service, and more. Looking to take the family out for a movie? Perhaps you want to indulge in some local wine? The Mobile Concierge can get it done for every guest and nearly every request.

Results? we have those too!

What time is my checkout?

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The booking for phone number (651) 457-9845 has a checkout time of 11am on 2/25/18. Would you like to change your checkout time to 1pm? Text YES or NO.

YES

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Perfect! Your new checkout time is 1pm on 2/25/18. Is there anything else I can help you with, Mrs. Peters?

Where is the hotel gym?

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The hotel gym is open 24/7 and located on the third floor in Suite 308. Do you need extra gym towels delivered to your room? Text YES or NO

Yes

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Housekeeping will deliver extra towels to your room as soon as possible. Is there anything else I can help you with, Mrs. Peters?

Can I get extra blankets for tonight?

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Absolutely. House keeping will deliver extra blankets to your room as soon as possible. Is there anything else I can help you with, Mrs. Peters?

No

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Results? we have those too!

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Services that deliver.
Results you can see.

These examples merely scratch the surface. From analytics and social media to messaging and live chat, we've built a network of interlinked offerings that are impressive on their own and even more dynamic together. And we've got you covered on all of the most widely used platforms: SMS, Facebook Messenger, Kik, WhatsApp, and more! Imagine the possibilities if we engaged just 2% of your web traffic and discovered that 47% would become leads. What if we then converted 39% of those leads into customers? These are just some of the numbers our partners are experiencing.

Here's what customers who interact with our chatbot said:

%

Will spend
more money

%

Willing to shop
more frequently

%

Will share their
experience with
friends & family

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one last thing...

Better. Together.

Whether you're looking to survey customers and dig into their data, build an experience that embodies your brand's personality, or just inform users in a timely manner, we can create any number of powerful, open-ended opportunities.

We'd love to discuss the possibilities.

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877-578-0008

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877-578-0008

Let's chat!

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